GrandEscapes ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit grandescapees.com.au.
1. Information We Collect
Information you provide voluntarily: When you contact us via email or our contact form, we collect your name, email address and the content of your message.
Information collected automatically: We may automatically collect standard web analytics data including your IP address, browser type, operating system, referring URLs, pages viewed and time spent on pages.
Cookies: We use cookies and similar tracking technologies. Please see our Cookie Policy for details.
2. How We Use Your Information
- Operate, maintain and improve our website
- Respond to your enquiries and provide support
- Analyse traffic and usage patterns
- Comply with applicable Australian laws and regulations
3. Legal Basis for Processing
We process your personal information under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs) on the basis of your consent, our legitimate interests, or legal obligation.
4. Sharing of Information
We do not sell, trade, or rent your personal information. We may share data with trusted service providers bound by confidentiality, or as required by law.
5. Data Retention
We retain personal information only as long as necessary. Contact enquiry data is typically held for 12 months unless you request earlier deletion.
6. Security
We implement appropriate technical and organisational security measures. However, no internet transmission is completely secure.
7. Your Rights
Under the Australian Privacy Principles, you may access, correct, or request deletion of your personal information, and opt out of marketing. Contact us at [email protected] or lodge a complaint with the OAIC (oaic.gov.au, 1300 363 992).
8. Children's Privacy
This Website is strictly for adults 18+. We do not knowingly collect information from persons under 18. If you believe we have done so inadvertently, contact us immediately.
9. Changes
We may update this policy periodically. Changes are effective upon posting. Continued use constitutes acceptance.
10. Contact
Email: [email protected] | Post: Level 8, 101 Collins Street, Melbourne VIC 3000 | Phone: +61 3 9012 7700