At GrandEscapes, we believe every extraordinary experience begins and ends with personal wellbeing. Australia's premier resorts exist to create joy and lasting memories — and that experience is always best enjoyed responsibly.
Need help now? National Gambling Helpline — free & confidential, 24/7: 1800 858 858
Our Commitment
GrandEscapes actively promotes the resources available to anyone who may need support. We do not glamorise or encourage excessive participation in any entertainment activity.
Know Before You Go
- Set a time limit — decide in advance how long you will spend in any entertainment area.
- Set a personal budget — treat entertainment expenditure as the cost of an enjoyable evening.
- Never chase losses — if you've spent what you planned, enjoy the resort's many other world-class offerings.
- Take regular breaks — step outside, enjoy a meal, relax at the spa.
- Don't drink and decide — make decisions about your evening before drinks begin.
- Keep it social — look out for the wellbeing of friends and family in your group.
Signs to Watch For
Consider stepping back and seeking support if you notice:
- Spending more time or money than intended
- Feeling anxious or irritable when away from entertainment venues
- Hiding visits or expenditure from family or friends
- Borrowing money to fund entertainment activities
- Neglecting work, relationships or other responsibilities
These experiences are common and there is no shame in seeking support. Free help is available across all Australian states and territories.
Australian Support Resources
- National Gambling Helpline — 1800 858 858 (free, 24/7)
- Gambling Help Online — free counselling and self-help tools
- Lifeline Australia — 13 11 14 (24/7 crisis support)
- Beyond Blue — 1300 22 4636 (24/7 mental health support)
- Kids Helpline — 1800 55 1800 (free, ages 5–25)
Self-Exclusion
All licensed entertainment venues in Australia offer self-exclusion programmes. Contact venue staff or your state authority (all states: 1800 858 858) to discuss your options.
Age Verification
All featured venues are legally required to verify guests are 18+ before granting access to entertainment floors. Always carry valid photo identification (driver's licence, passport, or proof-of-age card).
Contact
Responsible enjoyment questions: [email protected]